What our customers say.

 

*Full names and address can be supplied *

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Sent: Saturday, July 12, 2008 10:05 PM

Subject: SofaBed and Cushions

 

Terry, Jeff, Liam

 

Our sincere thanks to you all for your great service in supplying our new SofaBed.

 

To have the SofaBed custom-made by a national manufacturer to suit our own dimensions in fabric from a different manufacturer's range was some achievement in itself - but that was complemented by your ability to also cover our other (existing) chair cushions in matching material.

 

From our first visit to your shop through to your personal delivery of the order up to Cheshire, the whole process has been friendly and efficient.  What more could we ask ?

 

Best Wishes

 

Bill & Lesley

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Sent: Thursday, July 10, 2008 2:01 PM

Subject: We love our sofa bed suite!!

 

Hello Terry

 

I hope you’re well and business is being kind to you.

 

I promised you I’d send some photos of the suite once we had the room finished.

 

It’s not quite done yet but I think the suite looks and feels great.

 

Up the ‘Ammers!

 

Kind regards

Steve Harris

Sales Director

 

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Sent: 01 April 2008 17:15

Bexleyheath

 

From: Vanessa.Kingsbury

: 14 May 2008 11:38
Subject:

 Dear Terry,

Thank you for the third fantastic sofabed The quality is superb and the service you provide is brilliant.


Many thanks from all the family


Vanessa


Vanessa Kingsbury Buttercups Training Ltd
Company Reg.No. 3027611

 

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Sent: 06 May 2008 12:15
Subject: RE: Sofa bed

 Hi Terry,

 Sorry for taking so long to contact you. 

Just a note to say a big thank you to you and all staff connected with the process of my order.  My sofa bed was delivered exactly when you said it would be and is just what I was looking for.

 It is so refreshing to receive such an excellent standard of customer service.

 I will be using the sofa bed company in the future.

 Many thanks

 Kate Doherty

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Sent March 2008

  Dear Jeff, Many thanks indeed for providing us with a lovely sofabed and chairs at 78 Nightingales in Bishops Stortford. My colleagues are very pleased with the furniture as indeed I am.  Many thanks again for a great speedy service and well built ,comfortable product., Best regards,  Lorraine Barnett, Rusian International Ltd.

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Sent: Sunday, February 03, 2008 10:51 PM

Jeff

Just a quick email to thank you for the sofa bed - it is fantastic, and you provided a great service.

Kind regards
Emily

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Hi Terry

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Sent: Thursday, August 30, 2007 9:01 AM

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Sent: Wednesday, August 01, 2007 1:44 PM
Subject: RE: sofabed

Hi Terry, back at work. Sofa bed fits into that akward space wonderfully.
thanks for all your help. Joyce.

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Sent: Monday, August 20, 2007 11:41 PM
Subject: RE: Futon Mattress replacement follow up to our earlier call

Hi Terry
Just to let you know that the mattress I picked up on Sunday fits perfectly Thanks for your help.

Stephen Burrows

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From: "James Maxwell"
Sent: Thursday, December 14, 2006 9:47 AM
Subject: Thanks

Dear Terry,

We just wanted to say many thanks for the delivery of our sofa bed today.
After only just squeezing up the stairs it looks absolutely fantastic in the
bedroom.  Your delivery, quality and service was excellent throughout and we
will recommend you to as many people as we can.

Happy Christmas to you and everyone at The Sofa Bed Shop.

Regards,

James & Sarah.

From: "Joan Hobster"
To: <info@thesofabedshop.
Sent: Thursday, October 26, 2006 8:11 PM
Subject: Thanks

> Dear Terry,
>
> Graham and I just wanted to thank you for your friendly and efficient
> service in advising and supplying us with our "Casting couch" sofa bed
> recently.
>
> You made us so welcome on our visit to your store, allowed us to select in
> a non-pressured atmosphere and delivered the goods on the day you had
> promised. What more could anyone ask?
>
> The couch is perfect for our situation and guests have been delighted with
> its comfort.
>
> Many thanks and kind regards to you and the rest of your team.
>
> Joan.

 

stucola@

> Terry,
> I love my new sofa bed,it looks great as a sofa and my sister stayed the weekend and slept like a log,she found it really comfy.I just love it,the carrier delivered it exactly on time without the usual nonsense of having to wait in all day-excellent customer service. Many thanks,Margaret.

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01 February 2006 12:16

Terry,

I just wanted to say thanks for the prompt delivery of the sofa bed I
ordered yesterday. It's just perfect and your lovely chaps took my old
broken sofa downstairs too, and all I had to do was get them a cup of coffee
in return!

We may well need a couple of other replacements over the next year or so, so
you'll definitely be my first port of call.

Thanks again I really appreciate it!!

Best Wishes

Ellie
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14 December 2005 20:23

Terry, Liam and Jeff,

Thank you for sending the MasterCard receipt for the balance of the cost of the Camille sofa you have recently made for us. We are very happy with the sofa and it has been a pleasure to deal with you. You gave prompt, helpful replies to our first emails querying sizes, gave us time on our own to get the feel of the sofa at your showrooms and were prompt and considerate last Friday when you delivered it, even taking away the packing.

Thank you again,

Ian Feltham

To: "The sofa Bed Shop" 

Hi Terry,

Just a quick note to let you know I recieved my sofa bed this morning. The guys were really helpful and the sofa looks really great in my apartment!

The guys thought you might want a picture of it for your website, so I took a few digital pictures on my camera this morning. I'll email those across once I get them downloaded onto my computer.

Kind regards
Ju-Li

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Here we publish genuine current emails we get commenting on our service

From: "James Maxwell"
Sent: Thursday, December 14, 2006 9:47 AM
Subject: Thanks

Dear Terry,

We just wanted to say many thanks for the delivery of our sofa bed today.
After only just squeezing up the stairs it looks absolutely fantastic in the
bedroom.  Your delivery, quality and service was excellent throughout and we
will recommend you to as many people as we can.

Happy Christmas to you and everyone at The Sofa Bed Shop.

Regards,

James & Sarah.

From: "Joan Hobster"
To: <info@thesofabedshop.
Sent: Thursday, October 26, 2006 8:11 PM
Subject: Thanks

> Dear Terry,
>
> Graham and I just wanted to thank you for your friendly and efficient
> service in advising and supplying us with our "Casting couch" sofa bed
> recently.
>
> You made us so welcome on our visit to your store, allowed us to select in
> a non-pressured atmosphere and delivered the goods on the day you had
> promised. What more could anyone ask?
>
> The couch is perfect for our situation and guests have been delighted with
> its comfort.
>
> Many thanks and kind regards to you and the rest of your team.
>
> Joan.

 

stucola@

> Terry,
> I love my new sofa bed,it looks great as a sofa and my sister stayed the weekend and slept like a log,she found it really comfy.I just love it,the carrier delivered it exactly on time without the usual nonsense of having to wait in all day-excellent customer service. Many thanks,Margaret.

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01 February 2006 12:16

Terry,

I just wanted to say thanks for the prompt delivery of the sofa bed I
ordered yesterday. It's just perfect and your lovely chaps took my old
broken sofa downstairs too, and all I had to do was get them a cup of coffee
in return!

We may well need a couple of other replacements over the next year or so, so
you'll definitely be my first port of call.

Thanks again I really appreciate it!!

Best Wishes

Ellie
*******************************

14 December 2005 20:23 Terry, Liam and Jeff,

Thank you for sending the MasterCard receipt for the balance of the cost of the Camille sofa you have recently made for us. We are very happy with the sofa and it has been a pleasure to deal with you. You gave prompt, helpful replies to our first emails querying sizes, gave us time on our own to get the feel of the sofa at your showrooms and were prompt and considerate last Friday when you delivered it, even taking away the packing.

Thank you again,

Ian Feltham

To: "The sofa Bed Shop" <info@thesofabedshop

Hi Terry,

Just a quick note to let you know I recieved my sofa bed this morning. The guys were really helpful and the sofa looks really great in my apartment!

The guys thought you might want a picture of it for your website, so I took a few digital pictures on my camera this morning. I'll email those across once I get them downloaded onto my computer.

Kind regards
Ju-Li

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